You discovered black mold in yout basement. Your kids have been playing down there for weeks.
We’re IICRC Certified Mold Remediation Specialists. We’ll test, remove, and prevent mold permanently. Your family will be safe. Your insurance will cover it.
DANGERS
Black mold produces mycotoxins causing serious health problems. Respiratory issues, allergies,
asthma, and immune system problems common. Children and elderly at higher risk. Mold spreads rapidly if not addressed (doubles in size every 24-48 hours). Hidden mold (behind walls, in HVAC systems) is most dangerous. Mold causes structural damage to wood framing.
FINANCIAL IMPACT
Average mold remediation: $2,000-$6,000 (small area). Extensive mold remediation: $10,000-$50,000+ (large areas or hidden mold). Health costs from mold exposure: Respiratory treatments, allergy medications,
doctor visits. Home value impact: Homes with mold history sell for 5-10% less. Insurance claim disputes: Many policies have mold exclusions or limits.
EMOTIONAL IMPACT
Terrified about family’s health. Panicking about what family has already been exposed to. Stressed about cost of remediation. Overwhelmed by complexity of mold testing and removal. Worried about home’s
value. Don’t know who to trust.
PHASE 1 – PROFESSIONAL MOLD ASSESSMENT & TESTING (SAME DAY)
Arrive within 24 hours of call. Conduct visual
inspection of entire home. Use moisture meters to identify hidden moisture. Use thermal imaging to detect temperature differences. Take samples for laboratory testing if needed. Identify root cause of mold growth.
PHASE 2 – MOLD REMEDIATION & REMOVAL (3-7 DAYS)
Contain affected area to prevent spore spreading. Remove all moldy materials (drywall, insulation, flooring). Clean and treat all surfaces with antimicrobial solutions. Use HEPA filtration to capture mold spores. Dispose of all moldy materials properly. Document all work with photos and reports.
PHASE 3: ROOT CAUSE REMEDIATION (1-2 WEEKS)
Identify and fix moisture source (leaks, poor ventilation, drainage issues). Improve ventilation (exhaust fans, dehumidifiers). Repair or replace damaged materials. Apply preventative treatments to prevent future mold growth.
PHASE 4: VERIFICATION & CLEARANCE (1-3 DAYS)
Conduct post-remediation testing to verify mold removal. Provide clearance documentation for insurance company. Provide recommendations for ongoing prevention.
CERTIFICATIONS & EXPERTISE
IICRC Certified Mold Remediation Specialists. 18 years of mold remediation experience. 650+ mold remediation projects completed. Advanced equipment: moisture meters, thermal imaging, HEPA filtration, air scrubbers. Relationships with certified mold testing laboratories.
INSURANCE EXPERTISE
Know exactly what insurance covers. Submit claims for mold remediation if caused by covered water damage. Handle insurance negotiations. Provide documentation for insurance companies. Recovered insurance coverage for mold remediation homeowners thought wasn’t covered.
ROOT CAUSE IDENTIFICATION
Don’t just remove mold—find and fix the root cause. Identify hidden moisture sources. Prevent future mold growth. Improve home’s health and safety.
LOCAL, NON-FRANCHISE
Your neighbors, not a corporate chain. Personally accountable for every job. Understand Maryland’s humid climate and moisture issues. Relationships with local contractors and specialists.
TRANSPARENCY & COMMUNICATION
Explain exactly what we found and exactly what we’ll do. Provide daily updates during remediation. Provide post-remediation testing and clearance documentation. Complete transparency start to finish.
THE PROBLEM
Jennifer T. from Lutherville discovered black mold growing behind her basement drywall. Her kids had been playing in the basement for weeks. She was terrified about their health. She didn’t know if insurance would cover it. She didn’t know who to call.
THE SOLUTION
Jennifer called Hero Restoration. We arrived within 24 hours. We conducted a professional assessment and identified extensive mold growth behind the drywall and in the HVAC system. We identified the root cause: a slow leak in the basement wall. We removed all moldy materials, treated all surfaces, fixed the leak, improved ventilation, and provided post-remediation testing and clearance documentation.
THE RESULT
Assessment identified: 150 square feet of mold (extensive). Root cause: Basement wall leak. Insurance coverage: $8,000 (covered as water damage remediation). Total remediation cost: $8,000 (fully covered by insurance). Timeline: 1 week from assessment to clearance. Home now healthy and mold-free. Testimonial: “I was terrifiedabout my kids’ health. Hero Restoration found the mold, removed it, and fixed the leak so it won’t come back. My insurance covered everything. I’m so grateful.”
Q: How do I know if I have mold?
A: Signs include: visible mold growth, musty odor, water stains, discoloration on walls/ceilings, respiratory symptoms. We can conduct a professional assessment.
Q: Is mold dangerous?
A: Yes. Mold produces mycotoxins causing respiratory issues, allergies, asthma, and immune system problems. Children and elderly are at higher risk.
Q: Will my insurance cover mold remediation?
A: Depends. If mold is caused by covered water damage (burst pipe, storm damage), it’s typically covered. If caused by poor maintenance, it may not be. We’ll help you navigate your policy.
Q: How do you remove mold?
A: We contain the affected area, remove moldy materials, treat all surfaces with antimicrobial solutions, and fix the root cause to prevent future mold growth.
Q: How long does mold remediation take?
A: Small areas: 3-5 days. Extensive mold: 1-2 weeks. We provide daily
updates.
Q: What if mold is in my HVAC system?
A: We can clean and treat HVAC systems to remove mold spores. We may recommend HVAC replacement if contamination is extensive.
